7.1 The costs of delivery will be as displayed to you on our website or as notified to you during a telephone call.
7.2 Unless you have asked to collect the products, we will deliver the products to you and will arrange with you an address for delivery and an estimated delivery date. For standard products, this will normally be within three weeks of the day on which we accept your order. For bespoke/made-to-measure products, the estimated delivery time may be longer and we will confirm our estimated delivery date to you in writing.
7.3 If our delivery of the products is delayed by any event outside our control, a delay to one of our third party suppliers or because the products are out of stock, then we will contact you as soon as possible to let you know, take steps to minimise the effect of the delay and, where products are out of stock, give you an estimate of when we will be able to deliver the products to you. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay of more than seven working days you may either wait for the delay to be resolved and for us to deliver the products to you or you may contact us to end the contract and receive a refund for any products you have paid for but not received in accordance with clause 8.2.3.
7.4 If we have agreed that you may collect the products, you can collect them from us at our manufacturing address; Unit 13, Abenbury Way, Wrexham Industrial Estate, Wrexham at any time during our working hours which are published on our website. subject to our ‘collecting vehicle requirements’ which can be made available on request.
7.5 If no one is available at your address to take delivery, we will either:
7.5.1 leave the products at your address (where you have indicated that we may do so); or
7.5.2 leave you a note or otherwise inform you of how to rearrange delivery or collect the products.which may incur an additional charge
7.6 If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them as agreed, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection within thirty (30) days we may end the contract with you.
7.7 The products will be your responsibility from the time we deliver the products to the address you gave us or you or a carrier organised by you collect the products from us or a delivery depot. You own the products once we have received payment in full and in cleared funds for the products.
7.8 We may need certain information from you so that we can supply the products to you, for example, measurements, specifications or other requirements you may have in respect of the products. If so, this will have been stated in the description of the products on our website or made clear to you during telephone conversations. We will contact you to ask for this information . If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
7.9 Notwithstanding clause 7.3, we may have to delay the delivery of a product or the time by which a product will be available for collection in order to:
7.9.1 deal with technical problems or make minor technical changes;
7.9.2 update the product to reflect changes in relevant laws and regulatory requirements; or
7.9.3 make changes to the product as requested by you or notified by us to you.
7.10 We will contact you in advance to tell you if we need to delay delivery of the products or the time by which a product will be available for collection, unless the problem is urgent or an emergency. You may contact us to end the contract for a product if we delay it, or tell you we are going to delay it, in each case for a period of more than four weeks and we will refund any sums you have paid in advance for the product.
7.11 Where you purchase products online via our website, we will require you to pay for the products up front and in full as part of the ordering process. Where you purchase products via a telephone call, we will generally require you to pay for the products up front and in full when placing your order , unless you have a credit account with us, although we may agree that you pay us a deposit in respect of the products and the remaining balance prior to us arranging delivery of the products to you. In either event, if you do not pay us for the products when you are supposed to and you still do not make payment within seven (7) days of us reminding you that payment is due, we may suspend delivery of the products or suspend making the products available for collection until you have paid us the outstanding amounts. We will contact you to tell you we are suspending delivery of the products or making the products available for collection due to non-payment. We will not suspend the products where you dispute the unpaid invoice.