Our customers are at the heart of everything we do

Our team is here help you create the perfect outdoor space, so you have total peace of mind in your decking decision.

Home > Why Ecodek > Customer-focused

We’ll support you every step of the way

Quality products go hand in hand with superior customer service at Ecodek.

Whether you’re a first-time DIYer, a garden landscaper or commercial specifier, our team will go above and beyond to help make your project a success.

We’re here when you need us

With two decades of composite decking experience, we’re ready to answer any question, no matter how big or small.

Our friendly customer advisors and regional sales teams are always on hand to give guidance, meet with your customers, visit a site, deliver training, or support with a specification.

We can also help you find a decking installer or stockist – simply give us a call.

We’ll help you stay on track

Our team is focused on making your project run a smoothly as possible.

From placing your order, to delivering the right products, at the right time, in the right quantities – we’re committed to keeping your project on track.

We keep it honest

Our customer relationships are built on trust. We don’t want to be pushy salesmen, or force you into the wrong decisions. Instead we’re always ready to give open and honest advice when you need it.

We’re simply here to make sure you get all the product data and installation guidance you need to get the job done.

Here’s why our customers love us…

“Excellent range of decking with different styles and colours. The team are really helpful and knowledgeable and make the buying experience an easy one!”

Rob C

“The product is easy to fit and work with, looks fantastic when down and made the decking area look so much better than the old timber decking.”

David W

“Brilliant product and even better staff and service. Great to see a British manufacturer doing everything right. Well done Ecodek!”

Jeff A