We are proud to announce that we have passed our second year of Recertification of ISO 9001. This was achieved with no major or minor non-conformances, meaning that we achieved a 100% pass rate. The intention of the ISO 9001 is to standardise the working process from the enquiry all the way through to the delivery and aftercare of the product. It is also intended to ensure consistency and uniformity is exercised throughout the entire company. In short, the definition of ISO is continual improvement and progress.
Some of the areas that are covered in the ISO system include the following;-
Customer Requirement – This covers everything from the first contact with your enquiry all the way to the delivery of the product and beyond.
Purchasing – This covers raw materials that are used to create ecodek and this ensures that all materials used meet a strict criteria of consistency and quality.
Corrective and Preventive Control – This is in place to ensure that any complaints or faults are dealt with in a professional and customer-satisfactory way following a strict set of procedures. This then ensures that any problems that arise will not be repeated and a solution is reached.
All of the above procedures, among many others, are put in place in order to ensure that as a company we are able to offer a consistently high standard of service and procedures are put in place to make sure that customers are able to obtain the same accurate and reliable information regardless of who they deal with.